Prague, Czech Republic: Within the framework of an international banking Colloquium, we had the opportunity to demonstrate our competence in the area of digital transformation. It must not be forgotten that not only do products change, but employees also have to adapt to changing processes.
It is clear: the bank of the future is a digital bank. Classic bank branches and dreary bankers are increasingly becoming something of the past. Sophisticated apps and offers, equipped with simplified and standardized banking products, increasingly appeal to the “Online Generation”.
In the so-called “digital banking” we speak of banking apps which facilitate our daily financial life and consequently banking transactions from normal cash transfer to the application of loans. Going to the branch office is no longer necessary, and thus the direct contact between the employee and the customer is eliminated. This change in customer behavior will require the digital bank of tomorrow to be different in all processes, right up to administration. The present complex management has to give way to lean procedures.
We at the Steinbeis Consulting Center Intercultural Academy are involved in this process. We accompanied a start-up company headquartered in Prague, which works with high-pressure digital banking products. Our approaches and experience from lean management and change management supported their employees in the development of new and innovative products. LEGO® SERIOUS PLAY® is also used: this proves that we are the future in finding new approaches and visions.
To prove that digital transformation is not just a future idea, the first bank already incidentally implemented the solution of our client. It addresses the so-called “Millenials” as well as those clients who have always wondered about unnecessary the complexity in with loans, savings scheme and checking procedures.
We at Steinbeis Intercultural Academy are delighted that our training, methods and tools are ideally suited for the “next generation”. We are proud to be a part of this change in the industry and wish our customers luck and success!