How insurer Allianz improved its communication with LEGO® SERIOUS PLAY®

Within a Teambuilding-Workshop at Allianz SE, we ran a LEGO® SERIOUS PLAY® Workshop (LSP).

The goal was to opti­mize the set­up and coop­er­a­tion between dif­fer­ent inter­nal ser­vice providers. 

At the begin­ning the basics of LEGO SERIOUS PLAY were taught. In a basic exer­cise the par­tic­i­pants could expe­ri­ence the essen­tial com­po­nents of the method. This involves build­ing a mod­el that describes a sit­u­a­tion or a very spe­cif­ic appli­ca­tion as a metaphor. The intro­duc­tion last­ed approx. 30 min­utes and each of the par­tic­i­pants was imme­di­ate­ly ful­ly involved in LEGO build­ing. It is called “flow” — the active par­tic­i­pa­tion and the com­plete giv­ing in of one’s atten­tion.

Thus it went to the actu­al exer­cise. Under the guid­ance of the Stein­beis Inter­cul­tur­al Acad­e­my train­er, each work­shop par­tic­i­pant was asked to build his very per­son­al mod­el of his work­place. This includ­ed a pre­sen­ta­tion of the asso­ci­at­ed role and day-to-day tasks at Allianz. Each par­tic­i­pant built his very own mod­el from LEGO bricks. Using metaphors, the small LEGO mod­els expressed and clar­i­fied the per­son­al tasks and inter­faces to inter­nal ser­vice providers. In an indi­vid­ual pre­sen­ta­tion, each par­tic­i­pant iden­ti­fied and pre­sent­ed exact­ly this with the help of his mod­el.

Top results in just three hours

In a sec­ond step, the cross-depart­men­tal role and the team con­nec­tions to oth­er depart­ments and inter­nal ser­vice providers of Allianz SE were devel­oped. A holis­tic LEGO SERIOUS PLAY mod­el was built from the indi­vid­ual per­son­al LSP mod­els. Each par­tic­i­pant has built the essen­tial com­po­nents of his per­son­al mod­el on the team mod­el. After a short time, a depart­men­tal mod­el had been devel­oped. With a lot of zeal and com­plete­ly in “flow”, the par­tic­i­pants con­tin­ued build­ing imme­di­ate­ly after­wards and could also build the essen­tial inter­nal ser­vice providers and the inter­faces to oth­er depart­ments of Allianz in addi­tion to their own mod­el. Mind you, all based on metaphors. This means that prop­er­ties have been assigned to the build­ing blocks which then describe the day-to-day chal­lenges.

In the third step, opti­miza­tion could then be devel­oped from this com­pre­hen­sive depart­men­tal mod­el. The par­tic­i­pants had the trans­paren­cy of the mod­el but also the overview to derive exact­ly this poten­tial for improve­ment. This poten­tial was final­ly bro­ken down into indi­vid­ual activ­i­ties and steps, which were then cre­at­ed in the fourth step as a to-do list.

The feed­back was very pos­i­tive: Every­one was sur­prised to what extent such a pos­i­tive result could be achieved in a very short time

More about LEGO SERIOUS PLAY

find­en Sie hier: http://dev.steinbeis-training.com/de/lego-serious-play-workshops-mit-steinbeis-zertifikat/